Support Programs
Kalelo offers a variety of support services to meet your unique needs. Customized support can be purchased. Installation and software customization services are available and charged by the hour. Please contact your sales representative for assistance in delivering your requirements to the services team.
30 Day Installation Support
This service is normally included with the initial purchase of most Kalelo products. Customers can ask unlimited number of questions using email. There are no guarantees on response time for the 30 day installation support program. If you require a higher level of support, we suggest that you purchase a support incident pack or use the incidents included with the maintenance agreement.
Maintenance Agreement
Most Kalelo software comes with a software maintenance agreement for the first year. This software maintenance, sometimes called SUS or Software Update Service, can then be renewed as an annual fee-based subscription for subsequent years allowing the user unlimited updates to latest version for the term of the subscription. (These programs do not cover fee-based add-ons, increased capabilities etc).
